Support
Need help? Start here, or email us at support@plantotrip.com.
Frequently asked
When can I actually install PlanToTrip? +
The app is in TestFlight and going through Apple App Review. Click any "Get the App" button to leave your email and we will notify you the moment it goes live.
How do I cancel my Pro purchase? +
Pro Lifetime is a one-time purchase, not a subscription, so there is nothing to cancel. If subscriptions are added later, you can manage them in Settings → [Your Name] → Subscriptions on iOS.
How do I request a refund? +
Refund requests for in-app purchases are handled by Apple. Visit https://support.apple.com/HT204084 to submit a request.
How do I restore my purchase on a new device? +
Sign into the new device with the same Apple ID, install PlanToTrip, open the paywall, and tap Restore Purchases. The lifetime entitlement transfers automatically.
Calendar sync is not working — what should I check? +
Open iOS Settings → Privacy & Security → Calendars and confirm PlanToTrip has access. Calendar access is read-only — we never modify your events.
Document scanning is not extracting fields — what to do? +
Make sure the document is well-lit and in focus. If extraction is partial, you can edit any field manually after the scan. The original file stays attached to your trip.
How do I export my data? +
Trip data is stored locally on your iPhone. Cross-device sync and export to standard formats are on the roadmap. To remove backend-stored attachments (scanned files), delete the trip.
I found a bug or have a feature request — where do I send it? +
Email us at support@plantotrip.com with steps to reproduce, your iOS version, and a screenshot if you have one.
Still stuck?
Email us with what you tried and a screenshot if you have one. We typically respond within 1–2 business days.
Email support